Operations Director

Fanfinity; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading gaming events company in London is seeking an Operations Director to manage operational processes and lead teams to ensure seamless execution of projects. The ideal candidate has over 5 years of leadership experience and strong skills in communication and problem-solving. This role involves overseeing budgets, quality control, and team development, while fostering a supportive and diverse workplace culture. Candidates should be English fluent and possess a Bachelor's in Business Management or Marketing.

Benefits

Flexible working hours

Health insurance

Training opportunities

Qualifications

• Over 5 years of experience in a leadership role is required.
• Experience with managing budgets and teams.
• Fluent in English; Dutch is a plus.

Responsibilities

• Lead all operational aspects of projects to ensure successful execution.
• Coach and inspire team leads to promote effective leadership.
• Approve budgets in collaboration with project managers.

Skills

Leadership

Team building

Communication

Problem solving

Education

Bachelor in Business Management

Bachelor Marketing or similar in experience

Tools

Slack

Google Workspace

Job description

The Operations Director has the objective of managing the operational process by leading and strategically directing all operational aspects of projects to ensure successful and seamless execution, mainly in cooperation with the operational team.

Since 2014, Fanfinity has brought fans and brands together in the gaming industry.

We create and deliver fan experiences for gaming communities in Pokémon, Yu-Gi-Oh!, Magic: The Gathering, Flesh & Blood, Disney Lorcana, Star Wars:Unlimited, One Piece, League of Legends, CS:GO, Mario Kart, Splatoon, and more!

With more than 9 nationalities in our team of 25+ dedicated gaming and esports experts, we support our communities and clients (brands, conventions, tournament organisers & game publishers) all across Europe and beyond, from our offices in Ghent (Belgium) and London (UK). We love games and want to share our excitement with communities around the world.

We’ve hosted 200+ events in 14+ countries, welcoming 250.000+ fans, and as a fast-growing company, we’re looking to expand even further.

We also provide the gaming industry with solutions in logistics, e-commerce, consulting, retail marketing, corporate events, etc.

DIVERSITYMAKESUSSTRONG

We believe that a diverse team is what makes us strong. We value our differences and encourage everyone to be themselves at work. We welcome anyone from all backgrounds to join our team regardless of age, race, ethnicity, gender identity, sexual orientation, religion, and ability. We are committed to creating a culture of belonging in which we can all grow and succeed together.

Interested in joining us? We can’t wait to hear from you!

Write us at [e-mail].

YOURROLE

The Operations Director leads the operational process by strategically directing all operational aspects of projects to ensure successful and seamless execution. This is achieved by managing teams responsible for operational planning, execution, and evaluation of projects, while pursuing the highest standards of efficiency and customer satisfaction for all projects.

YOURTASKS

Leadership

• Coach, motivate and inspire team leads to become effective leaders
• Support the delegation of tasks by the team leads based on the strengths and skills of individual team members
• Provide support, coaching, and guidance to promote the professional development of the operations teams
• Evaluate the performance of teams and team leads and provide constructive feedback
• Listen to the needs and concerns of the teams and communicate goals and expectations clearly
• Communicate customer expectations based on input from the commercial director

Quality Control

• Maintain a high-level overview of the progress of various ongoing projects
• Approve budgets in collaboration with project managers to ensure accurate financial alignment. The operations director has final approval on all the project budgets and closings
• Ensure consistency and quality across projects in various aspects such as rates, team selection processes, and post-event handling timelines
• Conduct periodic check-ins with team members for feedback and project updates
• Maintain regular communication with the commercial team to report both positive and negative aspects, as well as any client requests, and ensure appropriate actions are taken by team members
• Cultivate a synergy between the commercial team and the operations team
• Attend events as required to stay informed and engaged
• Liaise with other departments to ensure cohesion across the tasks
• Coach and support team members by adapting your approach to each individual, ensuring messages are clearly understood and actions are effectively implemented

Project Oversight

• Keep an overview of all ongoing and upcoming projects in close collaboration with the commercial director
• Pro-actively handle potential challenges
• Act as an integral member of the management team, which involves active participation in meetings, thoughtful problem-solving, supporting decisions even if personal agreement is lacking, contemplating ways to enhance the company, and representing the opinions of the team
• Defend needs & requirements of your team
• Inform other departments of your activities within your department
• Align with other departments to create the best possible flow & interaction

WHATYOUBRING

Education

• Bachelor in Business Management
• Bachelor Marketing or similar in experience

Knowledge

• Languages: English, Dutch is a plus
• IT: Slack, Google Workspace
• Finance/budgetting
• Marketing
• Project Management

Skills

• Leadership • Team building • Communication • Problem solving

Professional Experience

• +5 years of experience in a leadership role
• Experience with managing budgets & teams

The successful candidate must be based in Belgium. While remote work will be possible, regular presence at our office in Nazareth‑De Pinte is expected.

WHATWEOFFER

• We offer a full contract with flexible working hours, in a casual and friendly work environment.
• A transparent career development framework with actionable steps to grow within the company.
• A health insurance plan.
• We encourage personal development and provide training opportunities based on each role and interest.
• An open company culture where initiative is appreciated and encouraged.
• You will be part of a team that is passionate about what they do and who are highly motivated gaming enthusiasts.

We are a diverse group of people united in our passion for games. We pride ourselves with bringing people from all backgrounds together through meaningful events all over the world. We are driven to create the best possible experience for our communities and are right there enjoying them together.

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Proud member of the Game Manufacturers Association