Operations Controller - Courier Network & SLA Lead

CitySprint Ltd; Greater London; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading courier services provider in Greater London is looking for an Operations Controller to manage day-to-day courier resources, ensuring efficient service delivery. The successful candidate will work closely with management to enhance service efficiency and uphold customer satisfaction. Ideal applicants should have experience in the transport industry, strong organizational skills, and a commitment to maintaining high standards. This role offers a competitive salary and a supportive work environment.

Benefits

Impressive holiday allowance of 25 days

Birthday day off

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary annual leave for family moments

Health and wellness program

High-street discounts and rewards

Ride to work scheme

Qualifications

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers, and suppliers.
• Being highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance.
• Computer literate.

Responsibilities

• Manage day-to-day courier resources effectively.
• Ensure adherence to customer SLAs and Health and Safety parameters.
• Support the Service Centre Manager in a KPI-driven environment.
• Deliver and manage efficient collections and deliveries.
• Maintain stakeholder relationships for a positive reputation.

Skills

Managing customer expectations

Initiative

Clear communication

Organizational skills

Transport industry experience

Geographical knowledge

Punctuality and attendance

Computer literacy

Job description

A leading courier services provider in Greater London is looking for an Operations Controller to manage day-to-day courier resources, ensuring efficient service delivery. The successful candidate will work closely with management to enhance service efficiency and uphold customer satisfaction. Ideal applicants should have experience in the transport industry, strong organizational skills, and a commitment to maintaining high standards. This role offers a competitive salary and a supportive work environment.