Operations and Partnership Manager

Action Together; Manchester; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A health charity organization is seeking an Operations and Partnership Manager to oversee daily operations and build strategic partnerships. The role involves managing budgets, leading awareness campaigns, and ensuring governance compliance. Candidates should have strong organizational skills, experience in healthcare partnership management, and excellent communication abilities. This permanent full-time position offers a hybrid working pattern in Greater Manchester and aims to improve patient outcomes while addressing health inequalities.

Benefits

Contributory pension scheme

Annual health and wellbeing allowance of £500

Qualifications

• Knowledge of heart valve disease sector and clinical guidelines.
• Experience in partnership or stakeholder management within health sectors.
• Strong organisational and project management skills.

Responsibilities

• Oversee day-to-day operational management of HVV’s programs.
• Maintain relationships with NHS and voluntary sector organizations.
• Lead operational delivery of awareness campaigns and policy programs.

Skills

Organisational skills

Stakeholder engagement

Communication skills

Project management

Analytical skills

Tools

CRM systems

Job description

The Operations and Partnership Manager role has been created to strengthen Heart Valve Voice’s organisational capacity and ensure the effective delivery of its strategic priorities. The post will be responsible for overseeing day-to-day operational management, supporting robust governance and reporting, and coordinating programmes across policy, awareness, and patient engagement activity. A core element of the role will be building and maintaining strategic partnerships with NHS bodies, clinical societies, voluntary sector organisations, and other stakeholders, ensuring patient insight is embedded in service improvement, guideline implementation, and system change. The role will support sustainable growth, enhance collaboration, and ensure Heart Valve Voice continues to represent patient voices credibly, independently, and effectively at a national level.

Key Duties and Responsibilities

Operational Leadership

• Oversee day-to-day operations, ensuring efficient delivery of HVV’s programmes, campaigns, and policy activities.
• Manage internal systems including governance processes, reporting, scheduling, and compliance.
• Support the Executive Director in developing operational plans and monitoring organisational performance.
• Manage budgets for projects and activities, ensuring strong financial oversight.

Partnership and Stakeholder Management

• Maintain and strengthen relationships with NHS England, NICE, clinical societies, industry partners, patient groups, and academic collaborators.
• Coordinate joint working groups, roundtables, and advisory panels to drive forward key priorities such as early detection, equitable access, and guideline implementation.
• Develop new partnerships to expand HVV’s influence and reach.

Programme Delivery and Coordination

• Lead the operational delivery of awareness campaigns, patient engagement activities, and policy programmes.
• Ensure all partnership outputs are delivered on time, within budget, and to high quality.
• Oversee monitoring and evaluation processes to track outcomes and impact.

Communications and Representation

• Support the development of content and messaging for campaigns, reports, and stakeholder meetings.
• Represent HVV at external meetings, conferences, and events as required.
• Work with communications colleagues to align messaging with organisational objectives.

Governance and Compliance

• Ensure organisational policies, risk registers, safeguarding practices, and data management systems are up to date and adhered to.
• Support preparation for trustee meetings, including papers, reporting packs, and minutes.

Person Specification

• Knowledge of the heart valve disease sector, including pathways, clinical guidelines, treatment options, and key system challenges.
• Experience in partnership or stakeholder management within health, charity, NHS, or policy environments.
• Strong organisational and project management skills, with ability to manage multiple programmes simultaneously.
• Excellent verbal and written communication skills, with confidence engaging senior stakeholders.
• Experience coordinating cross-sector collaborations or advisory groups.
• Ability to work independently, take initiative, and solve problems proactively.
• Commitment to improving patient outcomes and reducing health inequalities.
• Understanding of governance, compliance, and operational processes.
• Lived experience of heart valve disease,either as a patient, carer, or close family member.
• Experience working within a cardiovascular, clinical, or public health charity.
• Experience supporting policy, advocacy, or public affairs activity.
• Knowledge of regulatory frameworks such as NICE, MHRA, and commissioning processes.
• Experience using CRM systems, evaluation tools, and digital platforms to support operations.
• Experience coordinating awareness campaigns or patient engagement activities.
• Ability to analyse data or real-world evidence to support policy or operational decisions

Key information

• Locations: Hybrid, Greater Manchester
• Role Type: Permanent
• Working Hours: Full-Time

To apply for this role:

To apply for this role, please email [e-mail] with a covering statement of no more than two A4 pages, explaining how your skills, experience, and knowledge meet the requirements set out in the job description and person specification. Please also include your CV. Applications should clearly demonstrate how you fulfil the essential criteria. Shortlisted candidates will be contacted with further details about the selection process.

More about this role

• Closing Date: Monday 5th January 2026 at 12:00pm
• Anticipated Interviews Week Commencing: Monday, January 19, 2026 - 12:00
• Anticipated Interview Date: Monday, January 19, 2026 - 12:00
• Contact Name: Wil Woan
• Contact Information: [e-mail]
• Employee Benefits: Heart Valve Voice offers a contributory pension scheme and an annual health and wellbeing allowance of £500, which can be used to support personal health benefits in line with organisational policy.
• Working Pattern Details: The Operations and Partnership Manager will also be required to support the planning, coordination, and delivery of conferences, roundtables, and external events throughout the year. This will include representing Heart Valve Voice at national and regional meetings, some of which may take place outside standard working hours, including occasional evenings and weekends. Flexibility will be expected, with time off in lieu provided in line with organisational policy.
• Would You Consider A Job Share For The Role?: Yes