Operations and Customer Support Assistant

Green Coffee Collective Ltd; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A growing coffee business in Belfast is seeking an Operations and Customer Support Assistant to support day-to-day operations and provide exceptional customer service. The role requires multitasking with both physical work and customer interactions, with a start date as soon as possible. Ideal candidates will be detail-oriented and have a willingness to learn about coffee. The position starts at 10 hours per week, with potential for full-time transition.

Benefits

Minimum 10 paid hours per week

11.2 days annual paid leave

Pension enrollment (NEST)

Support from the wider team

Qualifications

• Must be comfortable working independently day‑to‑day.
• Interest in coffee or willingness to learn about the industry.
• Experience in warehouse, logistics, or customer service environments is desirable.

Responsibilities

• Handle and move green coffee bags (up to 69kg) safely and efficiently.
• Label and prepare orders accurately for dispatch.
• Respond to customer queries via email and chat in a friendly way.

Skills

Organised

Detail-oriented

Strong written communication

Problem-solving

Tools

Shopify

ShipStation

Job description

Operations and Customer Support Assistant

Green Coffee Collective is seeking an Operations and Customer Support Assistant to support day‐to‐day operations of our Belfast warehouse and provide friendly, efficient support to customers via email and chat.

This role combines hands‑on warehouse work with customer interaction, ideal for someone who enjoys physical work, problem‑solving, and being part of a growing, values‑driven coffee business.

Initially for 10 hours per week, with plans to increase over six months and potentially transition to a full‑time contract.

Pay Range

This range is provided by Green Coffee Collective. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more.

Responsibilities

• Handle and move green coffee bags (up to 69kg) safely and efficiently.
• Break down bulk coffee into smaller packaging units (0.5kg–5kg).
• Label and prepare orders accurately for dispatch.
• Use warehouse tools and systems including scales, label printers, Shopify, and ShipStation.
• Maintain a clean, organised, and safe workspace.
• Coordinate dispatch with couriers and on‑site partners.
• Respond to customer queries via email and chat in a friendly and timely way.
• Use our ticketing system, Shopify, and Google Business Suite to manage and resolve issues.
• Collaborate with the wider Green Coffee Collective team to ensure customers receive clear communication and quick resolutions.

Requirements

• Organised, detail‑oriented, and able to manage multiple tasks.
• Comfortable working independently day‑to‑day.
• Strong written communication skills.
• A practical mindset and willingness to problem‑solve.
• Interest in coffee or curiosity to learn about the industry.

Desirable

• Experience in warehouse, logistics, or customer service environments.
• Familiarity with Shopify, ShipStation, or similar order management tools.

Benefits

Guaranteed Hours: Minimum 10 paid hours per week.

Holiday: 11.2 days annual paid leave (pro‑rated). Bank holidays excluded.

Pension: Enrolled in our workplace pension (NEST).

Probation: 2 months.

Notice: 1 week (during and after probation).

Start Date: As soon as possible.

We’re a small, friendly team that values trust, independence, and attention to detail. Everyone contributes to making sure roasters across Europe receive their coffee on time and in perfect condition. You’ll be supported by the wider Green Coffee Collective team and local partners at The Roast Works, with regular visits and open communication.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Administrative

Industries

Wholesale Import and Export