Operations Analyst Tier 3 – Hybrid, 12-Month Contract

Lily Lifestyle; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

An award-winning SaaS organization in Central London is seeking an experienced Operations Analyst for a 12-month hybrid contract, requiring 2-3 days in-office. The role involves supporting incident management and investigations while providing analytical insights to improve processes. Candidates should have strong analytical skills and experience in operations up to Tier 3 level. Benefits include a hybrid work model and perks like free breakfast.

Benefits

Global company

Long contract

Free breakfast

Qualifications

• Experience in incident management, investigations, operations up to Tier 3 level.
• Strong analytical skills and experience with relevant tools.
• Ability to identify patterns in data.

Responsibilities

• Support timely handling of incidents and investigations.
• Ensure cases are triaged and progressed in line with expectations.
• Perform root cause analysis on incidents.
• Provide insights to prioritize fixes.
• Contribute to improvements in processes.

Skills

Incident management

Strong analytical skills

Google Workspace

Tableau

Slack

Salesforce

Jira

Ability to identify patterns in data

Education

ITIL Foundation

Job description

An award-winning SaaS organization in Central London is seeking an experienced Operations Analyst for a 12-month hybrid contract, requiring 2-3 days in-office. The role involves supporting incident management and investigations while providing analytical insights to improve processes. Candidates should have strong analytical skills and experience in operations up to Tier 3 level. Benefits include a hybrid work model and perks like free breakfast.