Operations Administrator II

FedEx Group; Scarborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics and package delivery company located in Scarborough is seeking an administrative support professional. Responsibilities include performing clerical functions, managing package issues, and providing customer service. The ideal candidate has a high school diploma, two years of relevant experience, and is skilled in Microsoft Office. This is a temporary position with specific working hours from Monday to Friday till February 2027.

Qualifications

• 2 years of customer service, clerical or related experience required.
• Experience in a dock operations or distribution center preferred.
• Ability to manage changing priorities and maintain detail accuracy.

Responsibilities

• Perform clerical and administrative functions for hub operations.
• Tend to damaged and incorrectly addressed packages.
• Serve as the customer’s first line of contact.

Skills

Customer service skills

Time management

Organizational skills

Data entry skills

Microsoft Office proficiency

Education

High School Diploma or GED

Job description

Overview

Responsible for performing the clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Responsibilities

• Perform clerical and administrative functions for hub and station operations (linehaul, records management, quality assurance, customer service).
• Tend to damaged and incorrectly addressed packages to optimize delivery times.
• Serve as the customer’s first line of contact for resolving a variety of issues.

Required Knowledge, Skills and Abilities

• High School Diploma or GED required
• Two (2) years of customer service, clerical or related experience required; experience in a dock operations environment or distribution center setting preferred
• General business skills such as typing, data entry and review; use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills to work in a fast-paced environment, manage changing priorities, and maintain high attention to detail and accuracy

Preferred Qualifications

• Pay Transparency
• Pay
• Temporary Position - Shift Details: Monday - Friday 13:30-22:00 (fixed term until February 2027).
• The job will be unposted on January 13th at 3:00 p.m.

Additional Details

Disclaimer: This job description is general in nature and not designed to be a comprehensive inventory of duties, responsibilities and qualifications. The incumbent may perform other duties as assigned, must be able to complete mandatory testing and training, operate in a PC Windows environment, and meet recurring training and annual accreditations where applicable. Work shifts may vary based on business needs. If residing in Quebec, bilingual (French and English) is required. For roles requiring driving as a core competency, a valid driver’s license and a clean driving record are required, with assessments considered during selection.

Employment Equity Statement

At FedEx, we value taking care of each other and are committed to being an inclusive employer that represents the diversity of our customers and communities. We foster respectful, safe, and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process; we will work with you to support your needs.