Operations Administrator

University of Leeds; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prestigious UK university is looking for an Operations Administrator to enhance the experience of international students by providing essential administrative support. This role involves managing office tasks, supervising student staff, and ensuring the smooth operation of services during critical arrival periods. The ideal candidate will have solid administrative experience, exceptional customer service skills, and a keen ability to work in a diverse environment. The position comes with considerable holiday benefits and access to various professional development resources.

Benefits

42 days holiday per year

Generous pension scheme

Discounted gym membership

Access to courses for personal development

On-site childcare and shopping discounts

Qualifications

• Experience in an administrative role with team support abilities.
• Ability to work under pressure and meet multiple deadlines.
• Sensitivity to individual needs from diverse backgrounds.

Responsibilities

• Provide administrative support for operational and project activities.
• Manage office tasks including human resources and finance processes.
• Organise meetings and handle customer inquiries.

Skills

High-level MS Office skills

Customer service

Team support

Organisational skills

Job description

Interviews are expected to be held 28 January 2026

This internal role is open to University of Leeds employees only

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you an effective administrator with the skills and experience to support a busy team to provide an exceptional experience for students from all over the world?

The University of Leeds is one of the top 80 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first‑class student education, along with world‑leading research that has a real impact around the globe.

Our Student Education and Experience directorates are a family of student‑related services that focus on delivering an exceptional student experience. Teamwork is key to our success, and we are committed to supporting every student to make the most of their time at Leeds and go on to succeed in their chosen career and make a positive difference in the world.

As Operations Administrator you will play a key role in enabling your team to support international students to feel welcome and make the successful transition to life at Leeds, and you will help all students to benefit from being part of our global campus community. You will provide high quality administrative support across a broad range of operational, project and team activities, including our International Arrival Support services. Duties will include office management; taking responsibility for human resources, purchasing, finance, and health and safety processes; using your high‑level MS Office skills to support event, project and logistics management; organising meetings and taking minutes; enquiry handling, customer service and liaising with internal and external partners; supervising student staff; and contributing to the ongoing development of effective services, processes, systems and procedures.

Having previously worked in an administrative role, you will have experience of supporting a team and the ability to provide excellent customer service and work under pressure to meet multiple deadlines. You will enjoy working with people from diverse backgrounds and be sensitive to individual needs. You will be joining a team that takes pride in creating a welcoming and supportive working environment.

This role will require some out‑of‑hours work, along with working early starts/late finishes and up to 10 consecutive days during the main 3‑week arrival period in September, with shorter periods of working these hours during the Arrivals periods in January and June/July (occasionally at other times).

• 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme plus life assurance– the University contributes 14.5%
• Health and Wellbeing: Discounted staff membership options at The Edge, our state‑of‑the‑art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on‑site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Kate Tanner, Operations and Events Manager