Operational Support Manager

Leedscommunityhealthcare; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

We are seeking an Operational Support Manager in Leeds to join our healthcare leadership team. The ideal candidate will manage staff performance, oversee training, and ensure service delivery in line with quality standards. Working closely with Clinical colleagues, you will support the operational team and help improve service efficiency while being visible across the community. The role offers a dynamic work environment with flexible working options, promoting a good work-life balance. Join us in delivering high-quality care to our community.

Benefits

Generous annual leave

NHS discount sites

Flexible work options

Qualifications

• Experience managing operational teams and understanding HR processes.
• Knowledge of local and national healthcare drivers and service quality metrics.
• Strong interpersonal skills for building relationships with staff and stakeholders.

Responsibilities

• Support daily operational management and provide insight to management.
• Manage performance and training data of the operational team.
• Deputise for Operational Team Manager as required.
• Ensure service continuity and quality standards are maintained.

Skills

Complex decision making

Performance management

Ability to travel

Staff management

Data management

Flexibility and adaptability

Job description

This is an exciting opportunity to be part of the operational leadership team working closely with Clinical colleagues within the Neighbourhood Therapy Service.

You will have good knowledge around the support staff need day to day, managing the E Roster, sickness, training and performance. You will have experience of complex decision making and working alongside HR.

You will understand capacity and demand and support with the drive to reduce waiting list times, having the confidence and knowledge to work within business continuity. You will have an understanding of local and national drivers while ensuring the service works within set KPI’s.

The service is citywide, you will be required to travel across the city, being visible is essential when developing relationships and supporting staff. Some flexible working can be considered to ensure a good work life balance; however, this does need to fit in with the requirements of the service over a 7-day week.

As the Operational Support Manager there will be times when you need to deputise for the Operational Team Manager, having good insight into what’s going on in the service and be confident in reporting as a strategic level when necessary.

As Operational Support Manager, you will work with the Operational Team Manager and Service Manager to support and oversee staff across the service. You will manage data related to appraisals, one-to-ones, training, and performance, ensuring you have full insight into quality and outcomes. Using this information, you will work proactively to ensure daily, weekly, monthly, and annual targets are achieved.

You will manage staff on a day-to-day basis, including completing return-to-work interviews, supporting individuals through relevant policies, and liaising with Occupational Health and HR. Working with Therapy Leads, you will help identify areas for improvement and ensure all staff meet expected performance standards.

Alongside the Operational Team Manager, you will support rota oversight. You will also build effective relationships with LTHT colleagues to ensure smooth processes for patients transferring from acute care into the community. The role includes involvement in patient feedback, health and safety, and handling complaints or concerns.

As the service is citywide, you must be able to travel between sites, remain visible to staff, and provide operational support as needed. Flexibility, prioritisation skills, and adaptability are essential. The role is worked over five days in seven, with the option of a nine-day fortnight.

Please review the Job Description and Person Specification for full details.

Adverts may close early if the maximum number of applicants is reached.

Working for Leeds community Healthcare NHS Trust:

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.

We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Perks of the job:

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.

Right to Work:

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

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• Frequency Annual (Agenda for Change roles)
• Vacancy Reference C9833-791-25
• Contract Type Fixed Term
• Weekly Working Hours 37.5
• Closing Date 08 January, 2026
• Staff Group Administrative and Clerical
• Business Unit Adult Business Unit
• Location Rutland Lodge, Leeds, United Kingdom