Operational Support Administrator

Health & Case Management Ltd; Tewkesbury; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A health management company is seeking an Operational Support Administrator to provide high-quality customer-focused support. Key responsibilities include managing client reimbursements, arranging client appointments, and providing front-line support for technical issues. The ideal candidate will have proficiency in Microsoft Office, excellent interpersonal skills, and the ability to work well under pressure. This full-time, permanent position is based in Tewkesbury & Worcester, with hybrid work options available.

Qualifications

• Proficient in Microsoft Office software including Excel, Word, Outlook, and PowerPoint.
• Ability to work to tight deadlines and stay calm under pressure.
• Excellent interpersonal communication skills.

Responsibilities

• Manage client reimbursements according to relevant scheme rules.
• Screen client ‘On boarding questionnaires’ as per guidelines.
• Arrange client appointment bookings.
• Provide front line support to customers for technical issues.
• Collate and present customer feedback to management.
• Conduct weekly patient facing reception duties.

Skills

Proficient in Microsoft Office

Attention to detail

Excellent interpersonal skills

Ability to work under pressure

Education

5 GCSEs – A*-C

Job description

Job Title

Operational Support Administrator

Location

Tewkesbury & Worcester (Hybrid available)

Salary

£24-£25K

Status

Full-time, permanent

Purpose of Role

To deliver high quality support to the business including customer focused support and working closely with all areas of the company, whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role.

Key Responsibilities

• Manage client reimbursements in accordance with relevant scheme rules and benefits
• Screen client ‘On boarding questionnaires’ in accordance with guidelines
• Arrange client appointment bookings
• Handle incoming and outgoing calls and signpost efficiently
• Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
• Collate and present customer feedback and Net Promoter scores to management
• Implement weekly and monthly client membership amendments
• Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester

Person Specification

Experience

Essential: Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations.

Skills & Knowledge

Employ a flexible attitude in relation to meeting the demands/needs of the workplace.

Be able to work to tight deadlines and to be calm under pressure.

Be confident, precise and helpful when dealing with any customer complaints.

Attributes

Attention to detail.

Excellent interpersonal communication skills.

Be comfortable working either on your own initiative or as part of a team.

Qualifications and Training

5 GCSEs – A*-C

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.