Operational Resilience & Crisis Management Specialist

I Confidential; City of Edinburgh; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy firm in Edinburgh is seeking an Operational Resilience & Crisis Management Specialist to design and deliver exercises testing resilience and crisis response. This role involves developing a new resilience framework, facilitating tabletop exercises, and collaborating with stakeholders to ensure governance processes are effective. Strong experience in operational resilience and crisis management is essential for success in this role. The position is for a duration of 6 months with a start date in January 2026.

Qualifications

• Proven experience in operational resilience, business continuity, and/or crisis management.
• Strong background in exercise design and facilitation (tabletop, scenario planning).
• Ability to work autonomously in a restructuring environment.

Responsibilities

• Design and facilitate tabletop exercises across operational resilience and crisis management.
• Develop exercise materials including scenarios, injects, role cards, and decision logs.
• Collaborate with stakeholders to shape the combined resilience framework.

Skills

Operational resilience

Crisis management

Exercise design and facilitation

Stakeholder engagement

Communication skills

Tools

ServiceNow

Job description

Operational Resilience & Crisis Management Specialist

Location: Edinburgh
Start Date: January 2026
Duration: 6 months Inside IR35

About the Role

We’re working with a client who are at an exciting point of transformation, combining Operational Resilience, Crisis Management, and Physical Security into one integrated function. As part of this journey, we’re seeking an experienced Resilience Exercising Lead to help shape the future of our clients resilience capability.

You’ll take ownership of designing, developing, and delivering tabletop exercises that test resilience and crisis response. You’ll also contribute to the design of a new resilience framework, ensuring governance and processes are fit for purpose.

Key Responsibilities

• Design and facilitate tabletop exercises across operational resilience and crisis management.
• Develop exercise materials: scenarios, injects, role cards, decision logs, and after-action reports.
• Capture and track remediation actions, ideally using ServiceNow IRM/GRC/BCM.
• Collaborate with stakeholders to shape the combined resilience framework.
• Provide clear deliverables: exercise calendar, AARs, governance documentation.

What We’re Looking For

• Proven experience in operational resilience, business continuity, and/or crisis management.
• Strong background in exercise design and facilitation (tabletop, scenario planning).
• Ability to work autonomously and hit the ground running in a restructuring environment.
• Familiarity with ServiceNow or similar resilience/risk platforms.
• Excellent stakeholder engagement and communication skills.

Nice-to-Have

• Exposure to physical security and integration with resilience programs.
• Experience in regulated environments (FCA/PRA/DORA awareness).