Operational Project and Performance Analyst

XPS Group; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic technology firm in Newcastle upon Tyne is seeking a motivated Operational Project and Performance Analyst. The role involves managing projects from inception to completion and performing data analysis to improve business processes. The ideal candidate should exhibit strong analytical skills and be proficient in tools like Excel and Power BI. A competitive salary and flexible benefits are offered.

Benefits

25 days holiday with buy/sell flexibility

Pension matching

Healthcare plans

Employee assistance programs

Paid volunteer days

Qualifications

• Proven experience in project management and performance analysis.
• Strong analytical and problem-solving skills.
• Proficiency in project management tools and software.

Responsibilities

• Oversee and manage various projects from inception to completion.
• Monitor and report on project progress and risks.
• Conduct performance analysis to evaluate effectiveness.

Skills

Project management

Data analysis

Business intelligence

Analytical skills

Communication skills

Teamwork

Tools

Excel

Power BI

Tableau

Job description

Operational Project and Performance Analyst

We are seeking a highly motivated and detail-oriented Project and Performance Analyst to join our team. This role will be responsible for supporting the overview and management of projects, as well as performance and business analytics. The ideal candidate will have a strong background in project management, data analysis, and business intelligence.

Key Responsibilities

• Oversee and manage various projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
• Develop and maintain project plans, schedules, and budgets.
• Coordinate with cross-functional teams to ensure project objectives are met.
• Monitor and report on project progress, identifying and mitigating risks as needed.
• Conduct performance analysis to evaluate the effectiveness of projects and business processes.
• Analyse business data to identify trends, opportunities, and areas for improvement.
• Prepare and present reports and dashboards to senior management.
• Collaborate with stakeholders to gather requirements and provide insights for decision-making.
• Support the development and implementation of business strategies and initiatives.

Your Profile

• Proven experience in project management and performance analysis within a contact centre environment.
• Strong analytical and problem-solving skills.
• Proficiency in project management tools and software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organisational skills.
• Proficiency in data analysis tools and software (e.g., Excel, Power BI, Tableau).

What We Offer

• Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility.
• Benefits include pension matching, healthcare plans, life assurance, and retailer discounts.
• Flexible benefits scheme, employee assistance, and digital GP service.
• Paid volunteer days and referral bonuses for introducing suitable candidates.

How To Apply

Interested candidates should submit applications below or contact [e-mail]. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who Are We

To find out more please visit: www.xpsgroup.com

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology