Operational Administrator

NAPIT Group; Mansfield; On-site; GBP 25,000; Full time

Job summary

A leading membership scheme operator in the UK is seeking an experienced individual for a customer service role to manage assessments and bookings. You will be responsible for effective communication with members and field officers while providing excellent customer service. The ideal candidate possesses great organisational skills, is self-motivated, and has a strong integrity-oriented mindset. This full-time position offers a competitive salary and various employee benefits.

Benefits

Competitive salary with structured pay reviews

25 days annual leave + statutory holidays

Company pension & sick pay policy

Health benefits package

Discount schemes for major retail and DIY stores

Company-wide social events

Qualifications

• Integrity to always do the right thing for NAPIT and our Members.
• Ability to make decisions and prioritise workload, working to tight deadlines.
• Willingness to embrace new working practices with the ability to learn quickly.

Responsibilities

• Management of diaries and assessment bookings.
• Handling assessment queries with a focus on great customer service.
• Working collaboratively across teams to meet business targets.

Skills

Excellent communication skills

Self-motivated and driven

Time management

Strong organisational skills

Ability to analyse and interpret information

Relationship building

Job description

Location: Mansfield Head Office, Pleasley Vale Business Park

Salary: £24,500 (Based on Experience

Job Type: Full-Time, Permanent, Monday-Friday, 9am-5pm

The Role:

NAPIT is a leading Government approved and (UKAS) accredited membership scheme operator, in the building services sector. There are currently are more than 20,000 NAPIT registered installers and we are proud to provide customer service and administration for every single one of them.

An essential part of being a member is an annual assessment. The Assessment Team, that you will be working on, is responsible for booking members for their assessment with an appropriate Field Officer, in line with the NAPIT scheme rules as well as Team KPI's. Processing customer information, managing expectations and working with multiple work streams means this is a varied role, with customer service and great administrative skills at the heart of it. You'll be working as part of a team to ensure a smooth assessment booking process in order to provide our customers with the best service whilst hitting those important targets for the Team and NAPIT.

Key Responsibilities:

• Management of diaries and assessment bookings
• Be empowered to proactively engage in your own development, including quarterly and annual appraisals
• Flexibility to work across multiple work streams and different teams within NAPIT
• Effective and clear communication with Field Officers and Members, predominately via telephone and email
• Handling assessment queries with a focus on great customer service
• Working collaboratively across the teams in order to meet business target

Who Are We Looking For?

• Someone with integrity to always do the right thing for NAPIT and our Members
• Professional, articulate and confident with excellent communication skills
• Self-motivated and driven
• Ability to make decisions and prioritise workload, working to tight deadlines
• Willingness to embrace new working practices with the ability to learn quickly
• Ability to analyse and interpret information
• Effective as a team member as well as working on their own
• Adapting and coping with pressure
• Relationship building
• Time management
• Strong organisational skills
• Results orientated

What We Offer:

• Competitive salary (£24,500) with structured pay reviews
• 25 days annual leave + statutory holidays, increasing with length of service
• Company pension & sick pay policy
• Health benefits package – covering eye care, dental, physiotherapy, and mental health support
• Discount schemes for major retail and DIY stores
• Company-wide social events and team engagement initiatives

Why Join NAPIT?

Be part of a respected, growing organization that values integrity, teamwork, and innovation

Step away from hands-on work while still applying your technical expertise

Help shape the future of heating compliance and make a real impact on industry standards

Enjoy career stability and progression in a well-established company

Interested? Apply now and take your career in a new direction!