Onsite Service Desk Analyst L2 — Aberdeen

N Consulting Limited; Aberdeen City; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT services firm is seeking a Service Desk Analyst L2 based in Aberdeen, United Kingdom. The ideal candidate should have a minimum of 4 years of experience in service desk management with proficiency in ITSM tools such as ServiceNow. Responsibilities include managing service desk activities, troubleshooting technical issues, and generating performance reports. Candidates must possess excellent communication skills, advanced Active Directory management experience, and an ITIL certification.

Qualifications

• Minimum 3+ years of experience in Service Desk.
• Excellent communication skills with a Versant Score of 70.
• Experience in technical troubleshooting and resolution.

Responsibilities

• Manage overall responsibility for the Incident and Service Request process.
• Resolve technical issues over various communication channels.
• Generate and analyze service performance reports.

Skills

Incident Management

Active Directory management

O365 administration

Network troubleshooting

Customer handling

Problem-solving

Education

ITIL certification

Tools

ServiceNow

BeyondTrust

SCCM

Intune

Job description

A leading IT services firm is seeking a Service Desk Analyst L2 based in Aberdeen, United Kingdom. The ideal candidate should have a minimum of 4 years of experience in service desk management with proficiency in ITSM tools such as ServiceNow. Responsibilities include managing service desk activities, troubleshooting technical issues, and generating performance reports. Candidates must possess excellent communication skills, advanced Active Directory management experience, and an ITIL certification.