Onsite Resident Experience Coordinator

Savills Plc; Greater London; On-site; GBP 32,000; Full time

Job summary

A leading property management firm in Greater London seeks a Residents Experience Assistant to deliver exceptional customer service and manage resident communications. The role involves hosting community events, quality control of amenities, and ensuring resident satisfaction. Ideal candidates will possess strong customer service backgrounds, excellent communication skills, and a friendly personality. Additionally, they should be organised and IT literate, ready to foster a vibrant community spirit in this new build-to-rent development.

Benefits

Discretionary bonus up to 10%

Comprehensive benefits package

Qualifications

• Experience in customer-facing roles, ensuring quality service.
• Ability to manage events and engage with residents effectively.
• Strong communication skills for liaising with various stakeholders.

Responsibilities

• Provide first-class customer service to residents and visitors.
• Organise and host monthly resident events and initiatives.
• Manage amenity space hiring and respond to rental inquiries.
• Ensure maintenance issues are reported and resolved efficiently.
• Maintain a community feel through communication and innovations.

Skills

Strong customer service ethic / background

Positive, can do attitude

Outgoing, warm and friendly personality

Excellent written and spoken etiquette

Organised, meticulous, tenacious

IT literate and Social media savvy

Ability to think on their feet and make considered decisions

Experience in undertaking viewings

Job description

A leading property management firm in Greater London seeks a Residents Experience Assistant to deliver exceptional customer service and manage resident communications. The role involves hosting community events, quality control of amenities, and ensuring resident satisfaction. Ideal candidates will possess strong customer service backgrounds, excellent communication skills, and a friendly personality. Additionally, they should be organised and IT literate, ready to foster a vibrant community spirit in this new build-to-rent development.