Onsite IT Support Lead — Team Leader & SLA Expert

Unisys; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology solutions provider based in London is seeking an Onsite Lead IT Support Engineer. This role involves managing a team of customer-facing engineers to ensure seamless service delivery and client satisfaction. The ideal candidate will possess strong leadership skills, a solid understanding of IT infrastructure, and 4–6 years of IT support experience. You will play a critical role in maintaining strong client relationships while adhering to SLA and company standards.

Benefits

Pension

Life Assurance

Private Medical

Option for private dental

Wellbeing & Employee Assistance Program

Qualifications

• 4–6 years of experience in IT support.
• Strong leadership and communication skills.
• Solid understanding of IT infrastructure.

Responsibilities

• Lead and manage a team of onsite engineers.
• Coordinate daily activities including incident response.
• Ensure adherence to SLAs and company standards.

Skills

Leadership

Communication

IT infrastructure understanding

Troubleshooting

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

A global technology solutions provider based in London is seeking an Onsite Lead IT Support Engineer. This role involves managing a team of customer-facing engineers to ensure seamless service delivery and client satisfaction. The ideal candidate will possess strong leadership skills, a solid understanding of IT infrastructure, and 4–6 years of IT support experience. You will play a critical role in maintaining strong client relationships while adhering to SLA and company standards.