Onsite Engineer

eduthing limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative IT solutions provider in the UK is seeking an Onsite Engineer or IT apprentice. You will provide technical support at schools, managing installations and troubleshooting for various IT systems. Ideal candidates will have proven experience in technical support and a strong knowledge of IT infrastructure. Opportunities for career progression in a supportive environment are available.

Qualifications

• Proven experience in a similar technical support role.
• Strong knowledge of IT infrastructure, systems, and equipment.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Provide on-site technical support and troubleshooting.
• Perform installations, upgrades, and repairs of IT equipment.
• Maintain and monitor systems for optimum performance.
• Collaborate to resolve complex issues.
• Communicate effectively with clients.
• Assist in configuring new technology systems.
• Provide training and support for end-users.

Skills

Technical support experience

Problem-solving skills

Customer service

Job description

Looking to join an innovative, exciting and fast moving IT company?

At eduthing, we’re a leading provider of innovative IT solutions, empowering schools to thrive in a digital-first world. Our expert team delivers top-tier services to schools and we’re looking to expand our talented workforce. Join us and help shape the future of technology!

As either an Onsite Engineer or IT apprentice, you will be the face of our company based directly onsite at our schools, providing on-site technical support, installations, troubleshooting, and maintenance to our clients. The Onsite Engineer role is perfect for someone with strong technical expertise, excellent problem-solving skills, and a passion for customer service.

Our apprentice or Junior roles are perfect too - you won’t be on your own, you will be working alongside another engineer to bounce ideas and learn off, plus have the full support of our technical operations team back at HQ!

The varied nature of this role requires an intelligent and enthusiastic person who has the ability to think outside the box to solve issues independently, but who can also work effectively with our wider IT and school teams.

Key Responsibilities

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Perform installations, upgrades, and repairs of IT equipment and systems.
• Maintain and monitor systems to ensure optimum performance and security.
• Collaborate with internal teams to resolve complex issues and enhance system functionality.
• Communicate effectively with clients, providing timely updates and recommendations.
• Assist in configuring and testing new technology systems.
• Provide training and support for end-users on hardware and software solutions.

Requirements

• Proven experience in a similar technical support role.
• Strong knowledge of IT infrastructure, systems, and equipment.
• Ability to work independently and manage multiple tasks effectively.

If you love playing with the latest tech, enjoy challenge and are looking for fast career progression in a proactive and flexible company, then this could be the role for you!

Please note, these roles will most likely be based in one of our Surrey Secondary sites.

We retain the right to withdraw this advertisement upon the selection of a suitable candidate. Your interest and application are welcomed