Online Store Operations & Customer Experience Lead

Sainsbury’s Group; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the UK seeks an Online Manager to lead and coach teams in delivering excellent customer service for online shopping. You will plan the operations of online deliveries and engage with a large team to ensure seamless experiences for customers. Ideal candidates will have a proven track record in operational leadership and customer-centric environments. The position offers competitive salary packages and various employee benefits.

Benefits

10% discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching 4–7.5%

Colleague support networks

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Demonstrated track record of delivering excellent customer service.
• Experience leading teams in fast-paced environments.
• Strong operational leadership skills.

Responsibilities

• Plan and coordinate the online picking and delivery team.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with managers for store success.

Skills

Customer service

Team leadership

Performance driving

Operational management

Employee relations

Job description

A leading retail company in the UK seeks an Online Manager to lead and coach teams in delivering excellent customer service for online shopping. You will plan the operations of online deliveries and engage with a large team to ensure seamless experiences for customers. Ideal candidates will have a proven track record in operational leadership and customer-centric environments. The position offers competitive salary packages and various employee benefits.