Online Store Delivery & Experience Lead

Sainsbury's Supermarkets Ltd; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major retail company in Maidstone is seeking an Online Manager to lead the online picking and delivery team. This role involves engaging a team to ensure seamless shopping experiences both online and in-store. The ideal candidate has experience in a fast-paced operational environment, a track record of delivering excellent customer service, and proven abilities in performance management. This position offers a competitive salary and a generous benefits package, including discounts and an annual bonus scheme.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and drinks for colleagues

Generous holiday entitlement

Pension matching scheme

Cycle to Work scheme

Qualifications

• Experience leading a team in a fast-paced customer-facing environment.
• Ability to manage performance and capability effectively.
• Track record of meeting or exceeding KPIs.

Responsibilities

• Plan and orchestrate the online picking and delivery team.
• Engage and coach the team to ensure a seamless shopping experience.
• Collaborate with managers to improve overall store success.

Skills

Line management responsibilities

Brilliant customer service

KPI management

Employee relations management

Operational leadership

Performance coaching

Job description

A major retail company in Maidstone is seeking an Online Manager to lead the online picking and delivery team. This role involves engaging a team to ensure seamless shopping experiences both online and in-store. The ideal candidate has experience in a fast-paced operational environment, a track record of delivering excellent customer service, and proven abilities in performance management. This position offers a competitive salary and a generous benefits package, including discounts and an annual bonus scheme.