Online Retail Manager: Lead Customer Service & Growth

Morrisons; Verwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking an Online Manager to lead a high-performing team dedicated to delivering outstanding customer service and operational excellence. Responsibilities include empowering staff, championing customer feedback, and ensuring department availability. Ideal candidates will be great communicators and flexible leaders with food safety knowledge. The role also offers excellent training, support, and perks like a generous bonus scheme and discount cards.

Benefits

Generous bonus scheme

Pension scheme

Company share options

Life assurance

15% discount card for self

10% discount card for friends or family

Qualifications

• Ability to build and maintain relationships with key stakeholders.
• Experience in handling difficult conversations effectively.
• Knowledge in driving down and managing budgets.

Responsibilities

• Empower colleagues to deliver outstanding customer service.
• Champion customer service by responding to customer feedback.
• Ensure market leading availability across departments.
• Lead a supportive and performance driven department.
• Deliver training to enhance team capabilities.
• Develop talent within the department.

Skills

Great communicator

Competent and confident Manager

Flexible and adaptable to change

Active listener

Knowledge of food safety

Ability to manage key cost budgets

Job description

A leading UK supermarket is seeking an Online Manager to lead a high-performing team dedicated to delivering outstanding customer service and operational excellence. Responsibilities include empowering staff, championing customer feedback, and ensuring department availability. Ideal candidates will be great communicators and flexible leaders with food safety knowledge. The role also offers excellent training, support, and perks like a generous bonus scheme and discount cards.