Online Dispatch-Returns

North Beach Online Limited; Christchurch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local retail company in Christchurch is seeking an Online Dispatch and Returns team member. This full-time role focuses on providing exceptional customer service while managing online orders and returns. Candidates should have previous experience in a retail storeroom or stock management, possess strong computer skills, and be eager to develop best practices. Flexible working hours, including weekends and public holidays, are required.

Qualifications

• Previous experience in a retail storeroom or online dispatch is required.
• Strong computer skills are essential.
• Eagerness to develop best practice procedures.

Responsibilities

• Accurately locate stock for online orders.
• Pack and dispatch parcels using dispatch software.
• Process online customer returns.
• Enter stock units into the system and re-stock the shop floor.
• Assist Online Team and Store Managers with assigned duties.

Skills

Customer service

Stock management

Dispatch software usage

Computer skills

Job description

Role Overview

North Beach Christchurch is offering an epic opportunity to join the team, providing exceptional customer service and quality products to our locals in the role of Online Dispatch and Returns.

Location

Christchurch

Type

Full time

Hours

Approx. 42 hours per week (4 days 8:30am‑6pm and one day 8:30am‑3pm). You must also be available to work public holidays and commit to school holidays (leave blackout).

Your Daily Tasks

• Accurately locating stock for online orders
• Packing and dispatching parcels using our dispatch software
• Processing online customer returns
• Processing stock, entering units into the system, re‑stocking the shop floor
• Providing ongoing assistance as directed by the Online Team and Store Managers, including any duties on the sales floor.

Requirements

You will need to have previous retail storeroom / stock / online dispatch experience and a proven track record of success in a similar role / industry. Strong computer skills and an eagerness to progress your skills and develop best practice procedures are also essential.

Eligibility

Applicants for this position should have NZ residency or a valid NZ work visa.