One Stop - Shift Leader

One Stop Stores Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail chain in the United Kingdom is looking for a Shift Leader to oversee store operations and ensure an exceptional customer experience. The ideal candidate will coordinate a team, manage store cleanliness, and resolve customer inquiries. This role is perfect for someone with retail experience and strong leadership abilities. The store offers a positive and inclusive workplace culture, with opportunities for community involvement and diverse colleague networks.

Benefits

Flexible working options

Colleague benefits

Community involvement opportunities

Qualifications

• Experience in a retail environment preferred.
• Strong leadership and communication skills.
• Ability to manage a team efficiently.

Responsibilities

• Coordinate the team to deliver a great shopping experience.
• Monitor store cleanliness and presentation.
• Resolve customer queries to ensure satisfaction.

Skills

Team coordination

Customer service

Operational management

Communication

Job description

Overview

Join to apply for the One Stop - Shift Leader role at One Stop Stores Ltd. One Stop is a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.

About the role

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Open/close the store and complete duty cover, ensuring decisions are right for customers, colleagues, and safety
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
• Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
• Ensure the store is always clean, tidy, and well presented
• Prioritise replenishment of products that matter to customers
• Ensure point of sale and shelf edge labels reflect what good looks like
• Take immediate action for any overcharges and prevent recurrence
• Proactively manage queues to deliver a great shopping trip
• Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns
• Be knowledgeable about the store and deliver practical actions to make improvements
• Follow health and safety routines and ensure colleagues do the same
• Deliver clear communication to the team and keep them well informed
• Look for ways to simplify operations and share ideas with the Store Manager
• Always put the customer first and adapt service to meet their needs
• Resolve customer queries and leave them with a positive experience
• Recognise and celebrate colleagues for great service
• Address obstacles to delivering great service and help remove them
• Resolve colleagues’ queries or escalate to the Store Manager when appropriate
• Ensure appropriate staffing and arrange cover for short-term absences/sickness
• Be a recognised Keyholder for the store and attend alarm call outs as needed
• Monitor internal communications and ensure messages are actioned timely
• Coordinate colleagues to meet customer needs and report issues to the Store Manager
• Balance time between service and replenishment areas
• Assist the Store Manager with managing absence and return-to-work processes
• Build relationships with Area Manager & People Partner and seek coaching when needed
• If the store has a Post Office Local, duties include day-to-day Post Office operations and background checks where applicable

What’s in it for you

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, we offer a welcoming environment for both customers and colleagues and a wide range of benefits. We’re focused on creating a positive, inclusive workplace.

Flexible Working

We welcome chats about flexible working and will discuss what’s possible during your application process.

One Stop Benefits

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page. *One Stop operates as an independent business within the Tesco Group; benefits may differ from Tesco.

Community Involvement

We support local charities and partnerships, with notable contributions including fundraising and food donations through FareShare and Olio.

We encourage colleagues to engage in community activities and initiatives.

Diversity & Inclusion at One Stop

We’re committed to an inclusive workplace. We welcome candidates of all backgrounds and experiences. We offer reasonable adjustments during recruitment. Our six colleague networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. We are a Disability Confident Leader (Level 3).

For accessibility information, please inquire during the recruitment process.

One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found early. Applicants are encouraged to apply promptly.