Onboarding Manager

Methodfi; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in the City of London is seeking an Onboarding Manager to manage the customer implementation lifecycle and engage with technical stakeholders. Ideal candidates have STEM backgrounds, relevant technical experience, and are comfortable in a fast-paced environment. This opportunity involves building customer onboarding strategies from scratch and improving customer satisfaction with the Sequence platform.

Qualifications

• 2+ years of experience in a technical or analytical role.
• Energized by ownership of problems.
• Comfortable with technical and non-technical stakeholders.

Responsibilities

• Manage the customer implementation lifecycle from signature to go-live.
• Translate complex customer pricing models into the Sequence data model.
• Deliver expert guidance on optimizing the Sequence platform.

Skills

Technical or analytical role experience

Strong communication skills

Attention to detail

Ability to build relationships

Education

STEM degree

Job description

About Sequence

Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure.

The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates.

Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing.

At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had.

The role

We’re looking for an Onboarding Manager to join Sequence and become the beating heart of our customer's product and implementation journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You’ll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function.

What you'll do

• Manage the customer implementation lifecycle from signature to go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
• Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
• Build the playbook and scale our onboarding and product specialist team right next to our C-level team

Who you'll be

• 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment
• Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects
• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
• Strong communications skills and attention to detail
• Comfortable communicating and building relationships with technical and non-technical stakeholders

This is a great fit if you...

• ✅ Enjoy being hands-on with customers and detailed product implementations
• ✅ Want to work as part of a small, fast-moving team
• ✅ Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions
• ✅ Want to work on something new. The biggest product and company decisions still lie ahead of us
• ✅ Enjoy the uncertainty and unpredictability that comes with an early stage company
• ✅ Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions
• ✅ Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering

This won’t be the right role if you…

• 👎 You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey.
• 👎 You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly.
• 👎 Want all of the benefits that come with an larger, established tech company
• 👎 You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity

The Interview Process

We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit.

1. 30-minute screening call with Talent Partner (Georgina)
2. 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian)
3. 30-minute role/cultural fit call with Founder (Riya, CEO)