Onboarding Manager

Workwell Group; Camberley; Hybrid; GBP 45,000 - 48,000; Full time

Job summary

A dynamic outsourcing company is seeking an Onboarding Manager to optimize the onboarding journey for new customers. You will lead the process to ensure a seamless experience across multiple brands, collaborating with cross-functional teams to improve service delivery. The ideal candidate has proven experience in onboarding within recruitment or outsourcing, strong analytical skills, and proficiency with CRM systems. A passion for exceptional customer experiences and team management is essential. This full-time position is based in Camberley, offering a hybrid working model.

Benefits

25 days annual leave

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Annual Pay Review

Employee Referral

Qualifications

• Experience in onboarding, service delivery, or operational leadership in recruitment or outsourcing.
• Proficient in using CRM systems and onboarding tools.
• Ability to build trust with stakeholders.

Responsibilities

• Lead and optimize the onboarding journey for new customers.
• Collaborate with Sales and Operations for continuous improvement.
• Ensure high standards of delivery and proactive communication.

Skills

Onboarding experience

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

CRM proficiency

Team management

Tools

Service management platforms

Job description

Onboarding Manager

What you’ll be doing:

As the Onboarding Manager, you will lead and optimise the onboarding journey for new customers across all Workwell Outsourcing product lines. Your role is to ensure a seamless, efficient, and scalable onboarding experience that delivers exceptional service across multiple brands and offerings. You will oversee the entire process, monitor key milestones, and maintain high standards of delivery.

Working closely with Sales and Operations, you will drive continuous improvement, refine processes, and collaborate with cross‑functional teams to align onboarding with best practices. Proactive communication with customers will be central to your success, ensuring clarity, engagement, and a positive experience from day one.

What you’ll bring to the team:

• Proven experience in onboarding, service delivery, or operational leadership within recruitment, outsourcing, or back‑office environments.
• Strong analytical and problem‑solving skills, with the ability to interpret data and implement improvements.
• Excellent communication and stakeholder management skills.
• Highly organised, able to manage multiple onboarding projects across different brands.
• Ability to work under pressure while maintaining high standards.
• Proficiency with onboarding tools, CRM systems, workflow software, or service management platforms.
• A client‑focused mindset and the ability to build trust with recruitment business owners.
• Experience in managing and developing a high‑performing team.

We’d love to hear from someone that:

• Is passionate about delivering exceptional customer experiences.
• Thrives in a fast‑paced, process‑driven environment.
• Brings a culture of continuous improvement and accountability.
• Can influence and collaborate effectively across multiple teams and business areas.
• Is eager to support growth and retention strategies through proactive engagement.
• Has a willingness to learn and adapt to new technologies and frameworks.

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What we can offer you:

• 25 days annual leave (increasing with service) + bank holidays
• Pension
• Health Assured
• Life Assurance
• Cycle to Work Scheme
• Awards
• Long Service Recognition
• Spectrum life
• Annual Pay Review
• Employee Referral

£45,000 – £48,000 | Mon – Friday | 9:00 – 17:30 | Full Time | Hybrid | Permanent | Camberley