On-Site Stores Manager

Cromwell Group (Holdings) Ltd; Wolverhampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent industrial supplies company based in Wolverhampton is seeking an On-Site Stores Manager. The role involves managing service quality, leading a team, and developing strong customer relationships. Required qualifications include GCSE-level education and previous management experience, particularly in an industrial environment. The company offers competitive benefits including a company car and funded healthcare. This position is ideal for a self-motivated leader with strong analytical and people management skills.

Benefits

Competitive annual leave allowance

Company Car

Healthcare Cash Plan

Company bonus

Cycle to work scheme

24/7 Wellbeing and Employee Support

Qualifications

• Previous branch/business management experience required.
• Experience in an industrial consumables environment preferred.
• Knowledge of Lean Management principles is advantageous.

Responsibilities

• Lead recruitment, onboarding, and team development.
• Serve as primary contact for customer service fulfilment.
• Manage stock requirements and supplier relationships.

Skills

Leadership

Analytical skills

People management

Commercial acumen

Education

GCSE - level or above

Tools

Warehouse management systems

Job description

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

We are looking for On-Site Stores Manager to work on one of customer sites in Wolverhampton.

What will you do on a normal day?

Responsible for first-rate service quality, achieved through delivery of service level agreements and maintenance of strong relationships with Key Stakeholders. Takes accountability for service fulfilment and ensuring financial / sales targets are met in partnership with the relevant Strategic Account Manager.

Role Responsibilities

• Effectively recruit, onboard, and lead your team in line with our Principles, ensuring to develop, motivate and coach them to achieve business goals and objectives. You will be responsible for communicating key business updates and creating an overall great place to work. This also includes engaging and communicating with remote workers that may be situated within your territory but may not form part of your direct team
• Be the primary point of contact for the customer and take ownership of issues affecting service fulfilment, identify resolutions, implement actions, review outcomes, and escalate where appropriate. Action continuous improvement opportunities where possible
• Develop strong business relationships with customer key stakeholders to explore, understand and support opportunities to grow profitable sales within the local area, supported via regular Business Reviews to achieve agreed sales targets
• Work with the customers buying team on stock requirements and ensure requests are promptly loaded on the system.
• Liaise with new and existing suppliers to manage stock in line with customer projects and ensure we meet specific requirements.
• Maximise effectiveness of stock management, stores counter collection point to fully meet customer needs and agreed service levels
• Ensuring the on-site contract remains cost effective, reducing/eliminating unnecessary costs and remaining within budgets, whilst maintaining productivity and quality of service to grow our business in a profitable way
• Ensuring that Health and Safety standards are prioritised and met in line with customer and local legislation and that any risk or hazard is reported accordingly
• Adherence to Company compliance requirements and standard operating procedures
• Develop and maintain strong working relationships and collaboration with the supply planning, customer supply teams.
• Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved

Role Requirements

Experience and Knowledge:

• Previous branch / business management experience
• Previous warehouse management experience
• Experience in people management
• Experience within an industrial consumable / industrial supplies environment is desirable
• Knowledge of Lean Management principles would be an advantage

Essential Qualifications & Skills:

• Educated to GCSE - level or above
• Experience in supply chain management would be an advantage
• Self-motivated individual with a desire to succeed
• Strong analytical skills (reporting and interpretation)
• Strong commercial acumen
• Ability to lead, inspire and develop a high performing team

What’s in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Company Car
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [e-mail]