On‑Site Leasing & Resident Experience Lead

Get Living London Limited; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A property management company in Manchester seeks a Leasing Associate to support leasing and operational aspects. The associate will ensure excellent resident experiences by preparing homes for viewing, managing customer inquiries, and maintaining data accuracy. Key qualifications include strong customer service skills, ARLA qualifications, and proficiency in relevant software. The role also includes driving sales, managing complaints, and assisting with various tasks. This position is on-site, aiming for a collaborative and inclusive environment.

Qualifications

• Proven track record of outstanding customer service experience in lettings / property management.
• Intermediate to advanced computer skills including Microsoft Office applications.
• ARLA level 3 qualification is essential.

Responsibilities

• Primary customer facing representative for all residents and visitors.
• Ensure homes are ready to view and clean.
• Drive resident satisfaction across all platforms.
• Perform viewings and tours for customers.
• Complete inventory check-in and check-out reports.

Skills

Outstanding customer service skills

Problem solving

Adaptability

Attention to detail

Communication skills

Interpersonal skills

Self-motivated

Education

ARLA or equivalent property qualification

Tools

Yardi

HubSpot

Microsoft Office

Job description

A property management company in Manchester seeks a Leasing Associate to support leasing and operational aspects. The associate will ensure excellent resident experiences by preparing homes for viewing, managing customer inquiries, and maintaining data accuracy. Key qualifications include strong customer service skills, ARLA qualifications, and proficiency in relevant software. The role also includes driving sales, managing complaints, and assisting with various tasks. This position is on-site, aiming for a collaborative and inclusive environment.