On-Site Field Service Technician — Diagnostics & Repairs

Arrive Group; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the UK is seeking a Field Service Technician to be the face of customer interactions, ensuring superb service delivery through the maintenance and repair of Flowbird equipment. The ideal candidate will possess strong communication skills and a passion for providing excellent customer service. Responsibilities include performing technical repairs, coordinating service responses, and assisting in new equipment implementations. Join us to make a significant impact in customer satisfaction.

Qualifications

• Enthusiastic, energetic, and confident individual.
• Ability to provide world-class customer service.
• Familiarity with Flowbird equipment is a plus.

Responsibilities

• Perform on-site preventative maintenance and repairs on Flowbird equipment.
• Coordinate active response and scheduled calls effectively.
• Conduct diagnostic tests and fix customer equipment as required.
• Assist with new equipment installations and upgrades.
• Document actions and maintain administrative tasks to agreed standards.

Skills

Customer service

Problem-solving

Communication

Job description

A leading service provider in the UK is seeking a Field Service Technician to be the face of customer interactions, ensuring superb service delivery through the maintenance and repair of Flowbird equipment. The ideal candidate will possess strong communication skills and a passion for providing excellent customer service. Responsibilities include performing technical repairs, coordinating service responses, and assisting in new equipment implementations. Join us to make a significant impact in customer satisfaction.