On-Site Customer Service Specialist – E-commerce & Tracking

Xprt Dev; Newcastle upon Tyne; On-site; GBP 37,000 - 40,000; Full time

Job summary

A customer-oriented service provider in the United Kingdom is seeking a Customer Service Representative. This role involves handling inbound and outbound customer calls, assisting with order delivery tracking, and performing administrative tasks. The ideal candidate should have a minimum of 2 years of customer service experience and strong communication skills. Proficiency in Mandarin is highly desirable. This position requires on-site work, with a focus on supporting customers professionally and efficiently.

Qualifications

• Minimum 2+ years of customer service experience required.
• Experience in the E-commerce industry is an advantage.
• Valid work visa required for employment in Australia.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with order delivery tracking and follow-up.
• Support daily administrative tasks as required.

Skills

Customer service experience

Excellent verbal and written communication skills

Problem-solving abilities

Computer skills

Team player

Proficiency in Mandarin

Tools

MS Office applications

Job description

A customer-oriented service provider in the United Kingdom is seeking a Customer Service Representative. This role involves handling inbound and outbound customer calls, assisting with order delivery tracking, and performing administrative tasks. The ideal candidate should have a minimum of 2 years of customer service experience and strong communication skills. Proficiency in Mandarin is highly desirable. This position requires on-site work, with a focus on supporting customers professionally and efficiently.