On-Site 2nd-Line IT Support Technician (Warrington)

NRL; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering solutions provider in Warrington is seeking a proactive Second-Line IT Support Technician to deliver essential on-site support to end-users. The role demands strong problem-solving skills, proficiency in IT ticketing systems, and the ability to explain technical concepts clearly. Ideal candidates should possess experience with Microsoft 365 and basic networking knowledge. This is a full-time on-site position, with no hybrid or remote working options available.

Qualifications

• Able to explain technical concepts to non-technical users.
• Ability to work well under pressure.
• Willingness to undertake training to enhance skills & experience.

Responsibilities

• Provide essential on-site support to end-users.
• Diagnose and resolve hardware and software issues.
• Manage stock inventory of IT equipment.

Skills

Excellent customer service and communication skills

Strong problem-solving and troubleshooting abilities

Experience with IT ticketing systems

Basic networking knowledge

Strong Microsoft 365 skills and experience

Cloud Platform experience, particularly Microsoft Azure

Experience with Video Conferencing and telephony systems

Tools

SCCM

inTune

Active Directory

Job description

A leading engineering solutions provider in Warrington is seeking a proactive Second-Line IT Support Technician to deliver essential on-site support to end-users. The role demands strong problem-solving skills, proficiency in IT ticketing systems, and the ability to explain technical concepts clearly. Ideal candidates should possess experience with Microsoft 365 and basic networking knowledge. This is a full-time on-site position, with no hybrid or remote working options available.