Office Coordinator Team Leader

Portico Corporate Reception Management Ltd; City of London; On-site; GBP 40,000; Full time

Job summary

A leading corporate reception management company in the City of London seeks an Office Coordinator Team Leader to oversee a team and enhance workplace experience. The role requires strong customer service skills and a proactive mindset. Ideal candidates thrive in fast-paced settings and enjoy connecting with people. This is a 1-year fixed-term contract with a competitive salary of £40,000 and excellent perks including holidays and a pension scheme.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Employee discounts and benefits platform

Training and development opportunities

Qualifications

• Strong experience in a structured customer service role.
• Confident in managing time and prioritising tasks.
• Ability to connect with people and deliver exceptional service.

Responsibilities

• Lead a team of five Workplace Coordinators.
• Ensure operations run smoothly across colleague floors.
• Shape the workplace experience and foster an inclusive culture.

Skills

Customer-first mindset

People management

Time management

Proactive mindset

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Our client, a world-renowned law firm based next to Moorgate Station, is embarking on an exciting journey to a brand-new workplace — and we’re looking an experienced Office Coordinator Team Leader (Workplace Team Leader) to help launch the new Workspace.

In this role, you’ll be the primary point of contact for everyone on your assigned floors, leading a team of five Workplace Coordinators. You’ll set the tone each day with a proactive mindset and a genuine passion for building meaningful connections. As the first point of escalation for your team, and will ensure operations run smoothly and consistently across colleague floors.

You’ll play a key role in shaping the workplace experience, fostering a culture that’s inclusive, energising, and inspiring. If you thrive in fast-paced environments, enjoy engaging with people, and want to be part of something transformative, we’d love to hear from you!

Hours: 40 hours per week, shifts from Mon - Fri between 0700-1900
Salary: £40,000

Please note that this position is a 1 year fixed term contract.

The ideal candidate will be personable, relatable individual with a strong customer-first mindset and solid experience in a structured customer service role with people management responsibilities. You’ll be confident in managing your time, prioritising tasks, and handling queries with professionalism and empathy.

Experience in a law firm is a plus, but not essential — what matters most is your ability to connect with people and consistently deliver exceptional service.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.