Office-Based Customer Care Advisor – 30 Days Leave

Farmfoods Ltd; Metropolitan Borough of Solihull; On-site; GBP 26,000; Full time

Job summary

A prominent retail company in Solihull is seeking a Customer Service Advisor for an office-based role. The ideal candidate will handle customer calls and emails, support the team in daily operations, and maintain records. Applicants should have strong attention to detail, excellent organisation skills, and confidence in communication. Proficiency in Microsoft Office is desirable, along with solid GCSEs in English and Maths. The company values hard work, trust, and respect, providing a supportive environment.

Benefits

30 days annual leave

15% staff discount

Qualifications

• Excellent attention to detail is essential.
• Strong organisational skills are needed.
• Must be a confident communicator.
• Able to handle fast-paced work under pressure.

Responsibilities

• Answer telephone queries and complaints.
• Respond to customer emails and postal duties.
• Maintain accurate records and reports.

Skills

Attention to detail

Organisational skills

Confident communication

Time management

Education

GCSEs (or equivalent) with at least a B in English and Maths

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Office PowerPoint

Job description

A prominent retail company in Solihull is seeking a Customer Service Advisor for an office-based role. The ideal candidate will handle customer calls and emails, support the team in daily operations, and maintain records. Applicants should have strong attention to detail, excellent organisation skills, and confidence in communication. Proficiency in Microsoft Office is desirable, along with solid GCSEs in English and Maths. The company values hard work, trust, and respect, providing a supportive environment.