Observability Platform Specialist

London Stock Exchange Group; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global financial markets provider is seeking an Observability Platform Specialist to enhance platform functionality and user experience. This role involves supporting and promoting best practices for observability tools and managing operational workflows. Candidates should have 3+ years of relevant experience and strong skills in troubleshooting, communication, and collaboration. This position allows for significant interaction across teams and is vital to our commitment to delivering excellent service in financial markets.

Benefits

Flexible working opportunities

Diversity and inclusion initiatives

Professional development programs

Qualifications

• Strong troubleshooting and problem-solving skills.
• Familiarity with ITSM tools and collaboration platforms.
• Understanding of observability concepts and best practices.

Responsibilities

• Triage and resolve requests, guiding teams in tool utilization.
• Review configurations for compliance and recommend improvements.
• Develop and maintain user documentation and self-service resources.
• Participate in on-call rotations to support critical events.

Skills

Observability Platform Expertise

Technical Problem-Solving

Customer Enablement & Communication

Operational Process Management

Compliance & Best Practices

Collaboration & Teamwork

Education

3+ years supporting observability platforms or similar enterprise systems

Tools

Splunk

Datadog

Grafana

BigPanda

ServiceNow

Microsoft Teams

Job description

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.## ## **Role Summary**We’re looking for an Observability Platform Specialist who can combine technical expertise with a passion for enabling others. In this role, you’ll ensure our observability platforms run smoothly, support users in adopting best practices, and help teams get the most out of our tools. You’ll work closely with application teams, SREs, and platform engineers to drive maturity, resolve challenges, and deliver a seamless observability experience across the enterprise.If you’re a problem-solver who thrives on collaboration, enjoys fine-tuning systems, and loves helping others succeed, this role is for you.## ## **What You'll Be Doing*** **Support and enable users**—triage and resolve requests, guide teams in configuring and using observability tools effectively.* **Promote best practices**—review configurations for compliance, recommend improvements, and help teams mature their observability approach.* **Manage operational workflows**—own ServiceNow queues, Microsoft Teams communities, and distribution lists to keep communication clear and responsive.* **Drive adoption**—develop and maintain “how-to” documentation, self-service resources, and enablement materials that empower users.* **Ensure smooth migrations**—audit and migrate user setups to production environments with accuracy and minimal disruption.* **Collaborate across teams**—partner with platform engineers, lead observability engineers, and application teams to troubleshoot and resolve complex issues.* **Respond when it matters**—participate in on-call rotations and incident bridge calls to support critical events.* **Support vendor solutions**—assist with code and integrations provided by SaaS vendors for on-prem and adjacent systems.## ## **What You'll Bring****Observability Platform Expertise** Hands-on experience with tools like Splunk, Datadog, Grafana, BigPanda, or similar platforms, including configuration and troubleshooting.**Technical Problem-Solving** Strong diagnostic skills for resolving complex issues quickly and effectively.**Customer Enablement & Communication** Ability to explain technical concepts clearly to users of varying skill levels and create resources that simplify adoption.**Operational Process Management** Experience managing ITSM workflows (e.g., ServiceNow) and collaboration platforms (e.g., Microsoft Teams).**Compliance & Best Practices** Familiarity with observability standards, telemetry concepts, and configuration audits.**Collaboration & Teamwork** Proven ability to work across engineering, operations, and application teams to achieve shared goals.## ## **Qualifications****Required*** 3+ years supporting observability platforms or similar enterprise systems.* Strong troubleshooting and problem-solving skills.* Familiarity with ITSM tools (e.g., ServiceNow) and collaboration platforms (e.g., Microsoft Teams).* Understanding of observability concepts (metrics, logs, traces) and best practices.* Ability to develop user documentation and self-service resources.**Preferred*** Experience with tools like Datadog, Splunk, Grafana, BigPanda, or similar.* Exposure to incident management processes and on-call participation.* Knowledge of scripting or automation for configuration and migrations.## ## **Our People**People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organization spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.## ## **LSEG Purpose and Values**Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share.To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best.**Career Stage:**Senior Associate**London Stock Exchange Group (LSEG) Information:**Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides