Observability Platform Pro — Enable & Optimize

London Stock Exchange Group; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global financial markets provider is seeking an Observability Platform Specialist to enhance platform functionality and user experience. This role involves supporting and promoting best practices for observability tools and managing operational workflows. Candidates should have 3+ years of relevant experience and strong skills in troubleshooting, communication, and collaboration. This position allows for significant interaction across teams and is vital to our commitment to delivering excellent service in financial markets.

Benefits

Flexible working opportunities

Diversity and inclusion initiatives

Professional development programs

Qualifications

• Strong troubleshooting and problem-solving skills.
• Familiarity with ITSM tools and collaboration platforms.
• Understanding of observability concepts and best practices.

Responsibilities

• Triage and resolve requests, guiding teams in tool utilization.
• Review configurations for compliance and recommend improvements.
• Develop and maintain user documentation and self-service resources.
• Participate in on-call rotations to support critical events.

Skills

Observability Platform Expertise

Technical Problem-Solving

Customer Enablement & Communication

Operational Process Management

Compliance & Best Practices

Collaboration & Teamwork

Education

3+ years supporting observability platforms or similar enterprise systems

Tools

Splunk

Datadog

Grafana

BigPanda

ServiceNow

Microsoft Teams

Job description

A global financial markets provider is seeking an Observability Platform Specialist to enhance platform functionality and user experience. This role involves supporting and promoting best practices for observability tools and managing operational workflows. Candidates should have 3+ years of relevant experience and strong skills in troubleshooting, communication, and collaboration. This position allows for significant interaction across teams and is vital to our commitment to delivering excellent service in financial markets.