North Wales Holiday Cottages Account Manager

Sykes Cottages; Bangor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading holiday letting agency in Bangor is seeking a proactive Account Manager to serve as the primary contact for property owners and ensure an exceptional experience for holidaymakers. The role involves responding to inquiries, offering guidance, and working with teams to enhance property performance. Ideal candidates will possess customer service experience, strong communication skills, and IT literacy, especially in MS Office. This full-time position offers a salary of up to £25,000 per annum and various employee benefits.

Benefits

Annual bonus up to 10% of salary

33 days holiday including bank holidays

Your birthday off

Two paid volunteering days annually

Generous discounts on stays

24/7 mental health support

Qualifications

• Experience in customer service or customer relations is essential.
• Strong communication and organizational skills required.
• Confidence to work independently and in a team setting.

Responsibilities

• Be the primary contact for property owners and holidaymakers.
• Respond to guest and owner inquiries quickly and efficiently.
• Keep accurate records of all communications.

Skills

Customer service or customer relations experience

Strong communication and organisation skills

IT literacy, especially MS Office

Problem-solving under pressure

Job description

A leading holiday letting agency in Bangor is seeking a proactive Account Manager to serve as the primary contact for property owners and ensure an exceptional experience for holidaymakers. The role involves responding to inquiries, offering guidance, and working with teams to enhance property performance. Ideal candidates will possess customer service experience, strong communication skills, and IT literacy, especially in MS Office. This full-time position offers a salary of up to £25,000 per annum and various employee benefits.