Nightshift Store Leader - Replenishment & KPIs

Sainsbury's Supermarkets Ltd; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is looking for a Customer and Trading Manager for their nightshift operations in London. The role involves leading a team during overnight shifts, ensuring high customer service standards and excellent operational performance. Ideal candidates will have experience in a fast-paced customer-facing environment with proven leadership skills. This role also includes benefits such as a discount card, annual bonus scheme, and wellbeing support.

Benefits

Discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching

Employee share scheme

Wellbeing support

Cycle to Work scheme

Special offers on various memberships

Qualifications

• Track record of delivering brilliant customer service.
• Experience leading a team in a fast-paced environment.
• Operational leadership skills in an absence of senior management.
• Demonstrated success in meeting KPIs.

Responsibilities

• Lead a team overnight and manage replenishment activities.
• Ensure store standards are excellent for customer service.
• Manage staff performance and conduct necessary disciplinary actions.

Skills

Customer service

Team leadership

KPI monitoring

Performance management

Resilience under pressure

Job description

A leading retail company is looking for a Customer and Trading Manager for their nightshift operations in London. The role involves leading a team during overnight shifts, ensuring high customer service standards and excellent operational performance. Ideal candidates will have experience in a fast-paced customer-facing environment with proven leadership skills. This role also includes benefits such as a discount card, annual bonus scheme, and wellbeing support.