Night Supervisor

Malmaison Hotel du Vin; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel brand in Bristol is seeking a Night Supervisor for a fixed-term contract from December 25th to January 3rd. The role involves overseeing hotel operations overnight, managing guest expectations, and maintaining high service standards. Ideal candidates will have strong communication skills and a passion for hospitality. The position offers competitive pay of £12.21 per hour and several employee benefits, including discounted room rates and a cycle to work scheme.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to Work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Experience in a supervisory role is preferred.
• Strong communication skills to manage guest relations effectively.
• Ability to handle guest requests and resolve issues promptly.

Responsibilities

• Oversee all hotel operations during the night shift.
• Maintain high service standards and manage guest expectations.
• Support the internal development within the hotel.

Job description

Night Supervisor

Hotel du Vin Bristol – Fixed Term Contract 25th December to 3rd January (Inclusive). Pay: £12.21 per hour.

About the Role

The Night Supervisor oversees the running of the hotel from sundown to sunrise, managing guest expectations and ensuring brand standards are maintained.

• Manage guest service operations during the night shift.
• Maintain high standards of service and hospitality.
• Support internal development and progression within Hotel du Vin.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to Work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
• We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme‑based eco‑friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Equal Opportunities Employer

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.