Night-Shift IT Support Administrator – 1st–3rd Line

Lenham Storage Ltd; Lenham, Maidstone, Sittingbourne, Andover; On-site; GBP 80,000 - 100,000; Full time

Job summary

A logistics and storage company in the United Kingdom is seeking a Customer Service Assistant – IT Support Administrator. This role involves providing day-to-day support for Service Desk tickets, troubleshooting hardware and software issues, and ensuring operational consistency. Candidates should have a minimum of three years' experience in a similar position. This full-time position offers immediate start, competitive pay, and additional benefits including a company vehicle and contributory pension.

Benefits

Company vehicle

Contributory pension

Free onsite parking

Extra holiday days

Refer a Friend scheme

Qualifications

• Minimum three years of experience in a similar position.
• Ability to troubleshoot hardware and software issues.
• Expertise in IT Infrastructure for both on-premises and Cloud.

Responsibilities

• Provide day-to-day support for 1st, 2nd, and 3rd line Service Desk tickets.
• Diagnose and resolve hardware and software issues.
• Document incidents and resolutions accurately.

Skills

Attention to detail

Time management

Strong troubleshooting

Root cause analysis

Ability to work independently

Tools

Windows Servers

Linux

Networking

Active Directory

Microsoft Office 365

VMware

Microsoft Intune

SharePoint

Microsoft Teams

Job description

A logistics and storage company in the United Kingdom is seeking a Customer Service Assistant – IT Support Administrator. This role involves providing day-to-day support for Service Desk tickets, troubleshooting hardware and software issues, and ensuring operational consistency. Candidates should have a minimum of three years' experience in a similar position. This full-time position offers immediate start, competitive pay, and additional benefits including a company vehicle and contributory pension.