Night-Shift Corporate Card Support Specialist

School Result; Chester; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A global financial institution in Chester is seeking a Customer Service Representative for the night shift. This role involves handling complex queries, ensuring customer satisfaction while complying with regulations. Ideal candidates are fluent in English, organized, and possess excellent communication skills. Competitive benefits include private healthcare, pension plans, and flexible perks providing a supportive work environment.

Benefits

Private healthcare for employees and family

Competitive pension plan

Flexible benefits

Free counselling and virtual GP services

Qualifications

• Willingness to work night shifts.
• Customer service or contact centre background preferred.

Responsibilities

• Handle queries regarding corporate card accounts via phone and email.
• Action emails within service level agreements, liaising with internal partners as needed.
• Manage multiple requests with varying complexities and resolution times.

Skills

Fluent in English (written and verbal)

Strong organisational and multi-tasking skills

Excellent communication skills and professional attitude

Job description

A global financial institution in Chester is seeking a Customer Service Representative for the night shift. This role involves handling complex queries, ensuring customer satisfaction while complying with regulations. Ideal candidates are fluent in English, organized, and possess excellent communication skills. Competitive benefits include private healthcare, pension plans, and flexible perks providing a supportive work environment.