Night Reception Team Member

Staycity Group; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Liverpool is seeking a Night Reception Team Member to create outstanding guest experiences. While previous experience is helpful, training will be provided. Ideal candidates will excel in communication and enthusiasm for representing the brand. The position offers full-time employment with various benefits including paid family leave and discounts for stays.

Benefits

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education support

Volunteer days

Employee Assistance Program (EAP)

Extra day off for birthday

Qualifications

• Previous experience working in a similar property is helpful but not required.
• Training will be provided for all roles.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Embrace your role as a Brand Ambassador with joy and enthusiasm.
• Make a good first impression with all our guests.

Skills

Excellent communication

Interpersonal skills

Tools

Opera

Job description

Overview

Night Reception Team Member at Staycity Group

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Night Reception Team Member to help shape the Staycity guest journey.

Responsibilities

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.

What you can do for us

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme - to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

Qualifications

• Previous experience working in a similar property is helpful but not a must have as full training will be provided
• Prior experience using Opera is helpful but not a must have as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitality