Night Porter & Guest Experience Champion

Castlebridge Hospitality; Winchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prestigious hotel chain in Winchester seeks a Night Porter to provide exceptional guest care and maintain hotel standards. The ideal candidate will have previous experience in a hotel environment and be passionate about delivering high-quality service. Responsibilities include ensuring guest safety, handling complaints, and maintaining hotel cleanliness. This role offers competitive benefits and flexible shifts, ideal for those passionate about hospitality. Join a dynamic team and kickstart your career in a supportive environment.

Benefits

Discounted Staff Room Rates

50% off dining

Fully funded Apprenticeship programme

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Flexible shift patterns

Monthly colleague recognition

Wagestream financial wellbeing platform

Employee Assistance Programme

Qualifications

• Previous experience in a night role within hotel or hospitality.
• Passionate about delivering high standards and customer service.
• Ability to work well with the Night Team.

Responsibilities

• Provide warm welcome and exceptional customer care.
• Handle guest comments and complaints effectively.
• Ensure the safety and welfare of guests through regular patrols.
• Maintain cleanliness and general appearance of hotel.

Skills

Customer service expertise

Attention to detail

Ability to handle complaints

Team collaboration

Job description

A prestigious hotel chain in Winchester seeks a Night Porter to provide exceptional guest care and maintain hotel standards. The ideal candidate will have previous experience in a hotel environment and be passionate about delivering high-quality service. Responsibilities include ensuring guest safety, handling complaints, and maintaining hotel cleanliness. This role offers competitive benefits and flexible shifts, ideal for those passionate about hospitality. Join a dynamic team and kickstart your career in a supportive environment.