Night Porter - Guest Care, Security & Career Growth

Cairn Group; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK hospitality company is seeking a Night Porter to ensure guests receive a warm welcome at night and oversee hotel security. This role includes supporting night service delivery, performing basic cleaning duties, and managing financial transactions. Ideal candidates have previous experience in a night or reception role, are calm under pressure, and have a strong focus on customer service. The company offers a supportive environment with various benefits and opportunities for career growth.

Benefits

Real-Time Pay Management

Discounted Stays

Food and Drink Discounts

Spa Discounts

Retail and Fun Discounts

Career Growth Support

Superstar Awards

Long-Service Awards

Referral Bonuses

Bereavement Leave

Pension Scheme

Year-Round Incentives

Qualifications

• You offer a warm welcome and reassuring presence overnight.
• You anticipate guest needs and handle tasks with dedication.
• You can communicate clearly with colleagues across shifts.
• You stay calm and focused during service and incidents.
• You manage responsibilities and time efficiently.
• You have previous experience in a night or reception role.

Responsibilities

• Ensure guests receive a warm, professional night welcome.
• Oversee security of the hotel and respond to requests.
• Support night service delivery and prepare service areas.
• Manage administrative tasks like payments and cash transactions.

Skills

Warm welcome

Anticipating guest needs

Clear communication

Staying calm under pressure

Organisational skills

Experience in a night/reception role

Tools

Opera PMS

Job description

A leading UK hospitality company is seeking a Night Porter to ensure guests receive a warm welcome at night and oversee hotel security. This role includes supporting night service delivery, performing basic cleaning duties, and managing financial transactions. Ideal candidates have previous experience in a night or reception role, are calm under pressure, and have a strong focus on customer service. The company offers a supportive environment with various benefits and opportunities for career growth.