Night Manager: Lead Guest Experience & Safety

Dalata Hotel Group; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality chain in Liverpool is hiring a Night Manager. This role involves ensuring smooth hotel operations at night, leading a team, managing guest relations, and guaranteeing top-notch customer service. Candidates should have 2-3 years of experience in a reception or night role and possess excellent organizational and people leadership skills. Strong computer skills and familiarity with tools like Opera and Brilliant system are essential. The position offers various employee benefits highlighting growth and internal development opportunities.

Benefits

Free employee meals on duty

50% Off F&B in all properties

€60 employee rate on rooms

30% off rate for Friends & Family

Extra annual leave day for each year worked

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Development Opportunities

Team-building activities

Qualifications

• 2-3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills.

Responsibilities

• Ensure the efficient operation of the hotel at night.
• Handle guest relations and oversee health & safety.
• Perform front office duties, including audits and check-ins.
• Lead the team of Night Porters.
• Contribute to the hotel's strategic running.

Skills

People leadership

Organizational skills

Customer service

Computer skills

Tools

Opera

Brilliant electronic front office system

Job description

A hospitality chain in Liverpool is hiring a Night Manager. This role involves ensuring smooth hotel operations at night, leading a team, managing guest relations, and guaranteeing top-notch customer service. Candidates should have 2-3 years of experience in a reception or night role and possess excellent organizational and people leadership skills. Strong computer skills and familiarity with tools like Opera and Brilliant system are essential. The position offers various employee benefits highlighting growth and internal development opportunities.