Night Guest Services & Safety Associate

Peoplebank; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hospitality company in Chester seeks a Night Team Member to ensure smooth hotel operations during the night shift. The candidate will manage guest services, maintain safety procedures, and assist staff. Ideal candidates should possess strong customer service skills, adaptability, and previous hotel experience. This position offers various employee discounts and benefits, including free meals on duty. Join a team that has a rich heritage, focused on delivering exceptional hospitality.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Free meals on duty

Free parking

Legal and money advice

Wellbeing support

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.

Responsibilities

• Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks to keep our hotel safe.
• Provide general support to hotel staff during the night shift.
• Assist with any maintenance or housekeeping tasks that arise.

Skills

Customer service

Communication skills

Adaptability

Organizational skills

Job description

A prominent hospitality company in Chester seeks a Night Team Member to ensure smooth hotel operations during the night shift. The candidate will manage guest services, maintain safety procedures, and assist staff. Ideal candidates should possess strong customer service skills, adaptability, and previous hotel experience. This position offers various employee discounts and benefits, including free meals on duty. Join a team that has a rich heritage, focused on delivering exceptional hospitality.