Night Front Office Leader: VIP Guest Experience & Team Lead

Hilton Worldwide, Inc.; United Kingdom; On-site; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking an Assistant Night Manager to lead the night Front Office team. You will deliver exceptional customer service and handle guest enquiries and complaints. The ideal candidate should have experience in a hotel environment and a passion for providing a VIP experience. This role offers a competitive hourly wage, career growth opportunities, and various employee perks including health club membership and discounts.

Benefits

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

Free Health Club Membership

Holiday: 28 days, increasing yearly

Discounted dental and health cover

Free Parking

Accommodation available with all bills included

Qualifications

• Experience in leading a team in a hotel environment.
• Passion for exceptional customer service.

Responsibilities

• Lead the night Front Office team.
• Deliver a VIP experience to guests.
• Handle guests' enquiries, complaints, and emergencies.

Skills

Leadership

Customer service

Excellent communication

Complaint handling

Problem solving

Job description

A leading hospitality company in the United Kingdom is seeking an Assistant Night Manager to lead the night Front Office team. You will deliver exceptional customer service and handle guest enquiries and complaints. The ideal candidate should have experience in a hotel environment and a passion for providing a VIP experience. This role offers a competitive hourly wage, career growth opportunities, and various employee perks including health club membership and discounts.