Night Concierge - Portsmouth, PO1

Encoreestates; Portsmouth; On-site; GBP 27,000; Full time

Job summary

A leading property management company is seeking a proactive Concierge in Portsmouth. In this role, you will deliver outstanding customer service, welcome residents, and address their needs while maintaining security and safety in the building. Ideal candidates will have strong customer service or concierge experience, excellent communication skills, and a positive, can-do attitude. Join us for a supportive work environment with comprehensive perks, including 28 days of annual leave and health services.

Benefits

Holiday - 28 Days Annual Leave

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but strong customer service or security background is equally valued.
• Health & safety qualifications are advantageous but not essential.

Responsibilities

• Greet residents and visitors warmly and handle queries.
• Address maintenance and emergency issues promptly.
• Conduct regular site walk-arounds and monitor CCTV.
• Manage parcel deliveries and ensure smooth communication.
• Keep the concierge area presentable with basic cleaning tasks.
• Identify H&S hazards on site patrol.
• Provide local area recommendations to enhance residents’ experience.

Skills

Excellent communication skills

Customer service experience

Problem-solving ability

Positive attitude

Job description

Join Our Team as a Concierge!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Portsmouth - PO1
• Annual Salary: £26,666.64
• Hours/Working Pattern: 4 on 4 off, 5pm-5am

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable, some basic cleaning tasks, bin moving, sweeping leaves from entrances and other ad hoc duties as required.
• Safety Checks: Looking out for H&S hazards on site patrol, all exits are clear and closed as well as anything else that may be out of place.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• A hands on approach and attitude with the willingness to provide the best environment possible for our residents.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• Holiday - 28 Days Annual Leave
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan