Night Concierge

AS-Texte; Tudhoe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supported housing provider in Newhaven is seeking a Night Concierge to support vulnerable individuals experiencing homelessness. The successful candidate will build trusting relationships with clients, contribute to performance targets, and provide accurate information about services. Benefits include financial bonuses, generous annual leave, and comprehensive training. A background in homelessness support is highly desirable.

Benefits

£100 starting bonus

£250 bonus at 6 months

£250 bonus at 12 months

26 to 31 days annual leave

Extra day off on birthday

High Street discount scheme

Pension with life assurance

Discounted private medical insurance

Loans for financial emergencies

Occupational sick pay

Induction package and relevant training

Long service awards

Qualifications

• Must be able to handle difficult situations confidently.
• Experience working with vulnerable groups is preferred.
• Ability to develop professional relationships based on trust.

Responsibilities

• Build trust with clients in a supported housing environment.
• Provide accurate information and support to clients.
• Contribute to performance indicators set by the organization.

Skills

Confident communication

Resilience

Building trusting relationships

Knowledge of homeless support

Understanding community resources

Job description

Night Concierge – AS‑Texte

Location: Newhaven, England, United Kingdom

About the Role

Exciting opportunity for a Night Concierge based in our supported housing service at Newhaven Foyer. At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.

• Get to know and build the trust of our clients
• Acquire and provide up-to-date and accurate information relating to clients and the service as a whole
• Undertake any necessary training or personal development identified by the Line Manager
• Contribute to the key performance indicators set for self, the scheme, and the wider association

What You'll Need

• Be a confident and capable communicator, not fazed by difficult situations
• Be able to build trusting, professional relationships and have a high level of resilience
• Take an asset-based approach to empowering people to develop their skills, strengths and talents
• Have good knowledge or experience of working with homeless people, and/or supporting vulnerable people or groups
• Understand or learn about community resources and organisations that can help our clients

Benefits

• £100 when you start work, plus £250 at 6 months of service and another £250 at 12 months of service
• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational sick pay
• A full induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

About the Company

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person-centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement to our residents. That’s where you come in.

As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.