Night Concierge

Rendall & Rittner Limited; City of London; On-site; GBP 28,000; Full time

Job summary

A leading property management company in London is looking for a Night Concierge to create a positive environment for residents and guests. This entry-level role offers full-time hours with a competitive salary of £28,000 per annum, alongside various benefits including career growth opportunities and a pension scheme. The ideal candidate will have a strong customer service background and be proactive in enhancing the development's performance.

Benefits

Career growth with fully funded training programmes

Exclusive savings on entertainment and travel

16 days holiday plus national holidays

Pension scheme

Employee Assistance Programme (EAP)

Qualifications

• Passionate about creating a positive and safe environment.
• Skilled in handling feedback effectively.
• Track record of managing complaints and delivering great service.

Responsibilities

• Act as the main point of contact for all queries.
• Build strong relationships with residents and guests.
• Ensure a positive environment for residents and guests.

Skills

Customer service expertise

Team collaboration

Proactive performance driving

Job description

Night Concierge

Location: Colindale Gardens, NW9

Working Hours: 4 days on, 4 days off 19:00 – 07:00

Salary: £28,000 per annum (depending on experience)

Contract: Permanent

Benefits:

• Award‑winning company with first‑class property management.
• Career growth with fully funded training programmes.
• Exclusive savings on entertainment, travel, dining, shopping, health and fitness.
• Competitive salary and discretionary bonus.
• 16 days holiday plus national holidays.
• Optional overtime across the portfolio.
• Uniform provided for professional appearance.
• Team‑spirit collaborative environment.
• Pension scheme.
• Employee Assistance Programme (EAP) for family, health, financial and work‑related matters.

Development Details: New residential development in North West London with 342 homes, on‑site gym and retail outlets, close to Colindale underground station.

Key Responsibilities and Requirements:

• Passionate about creating a positive and safe environment for residents, guests and the team.
• Expertise in customer service, leading, engaging and inspiring others.
• Proactive in seeking opportunities to drive performance of the development.
• Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.
• Values and supports the team, building strong working relationships with residents, guests, and external contractors.
• Track record of delivering great customer service, managing complaints, working safely and thriving in a team environment.

How to apply: Candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Explore Rendall & Rittner on LinkedIn or visit our website for full list of current openings.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other