Night Auditor

Cairn Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK hospitality company is seeking a Night Auditor to manage overnight hotel operations and ensure exceptional guest experiences. This role involves verifying guest accounts, handling transactions, and maintaining hotel security. Ideal candidates will possess strong communication skills, an empathetic nature, and prior experience in a hotel setting. Join a supportive team that values your contributions and offers excellent development opportunities and benefits.

Benefits

Service Excellence Bonus

Real-time pay with Wagestream

Discounted stays at venues

50% off food and drinks

Spa discounts

Exclusive retail and cinema discounts

Leadership programs for growth

Superstar Awards

Long-service awards

Referral bonuses

24/7 Employee Assistance Programme

Pension scheme

Year-round incentives

Bereavement leave support

Qualifications

• Strong communication skills essential for guest interactions.
• Ability to proactively resolve challenges and ensure seamless guest experiences.
• Empathetic, professional, and capable of staying calm under pressure.

Responsibilities

• Handle transactions and offer local insights for guests.
• Verify accuracy of guest accounts and manage overnight operations.
• Ensure hotel security and assist with guest services.

Skills

Strong communication skills

Excellent interpersonal skills

Empathetic approach

Flexible and adaptable

Attention to detail

Previous experience in hotel environment

Excellent command of English

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the role…

The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.

The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. You'll also be responsible for the security of the hotel and its guests overnight, as well as completing a number of administrative and preparation duties.

You will also undertake cleaning duties such as mopping, dusting, and hoovering, and ensure a full handover to the Duty Manager or receptionist. You may be responsible for setting up and taking down meeting and conference rooms to the required standards.

About you…

• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• An empathetic and professional approach at all times
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non‑routine tasks
• High attention to detail and accuracy – great at managing one's own time
• Previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest‑focused properties.

At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check
• Get Paid in Real‑Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real‑time
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants
• Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life
• Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security
• Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year
• Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones