Support Medical Secretary

Telford Hospital NHS Trust; Telford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Telford is looking for a Band 3 Support Secretary for a 12-month term. The successful applicant will provide secretarial support within the Musculoskeletal Secretariat, focusing on typing clinical notes and managing patient interactions. Key skills include proficiency in Microsoft Office, excellent organizational and communication abilities, and a desire to excel in a healthcare environment. The role promises opportunities for growth and strong team collaboration.

Qualifications

• Experience in a healthcare setting is desirable.
• Ability to produce accurate work under pressure.
• Strong completer-finisher and team player.

Responsibilities

• Provide comprehensive secretarial support service.
• Assist in the organization of the Clinical Team's workload.
• Respond to calls from patients and resolve problems.
• Maintain comprehensive office systems.

Skills

Microsoft Office applications

SEMA

SEW

CRIS

Clinical Portal

ERS

Data protection understanding

Organizational skills

Communication skills

Time management

Job description

Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a Band 3 Support Secretary to work within the Musculoskeletal Secretariat at The Princess Royal Hospital/Royal Shrewsbury Hospital. The post is a 12 month fixed term. The post is based cross site but this is flexible.

The successful applicant will provide support to the MSK Supervisor and the secretarial team. The post holder’s duties will include supporting with typing of clinical notes, ward rounds, theatre notes, e referrals, scanning documentation onto portal, validation and dealing with patients and doctors as and when necessary amongst other duties. The position requires you to produce accurate work under pressure and working knowledge of using Microsoft Office applications, SEMA, SEW, CRIS, Clinical Portal, ERS, an understanding of data protection together with excellent organizational and communication skills, flexibility, good time management and the ability to work as part of a team. Experience of working in a healthcare setting would be desirable.

Main duties of the job

• Provide an efficient and comprehensive secretarial support service for the supervisor, prioritising work to ensure deadlines are met.
• Ensure effective communication with associated departments.
• Assist in the organisation of the Clinical Team’s workload
• Electronic and manual search for note
• Using Microsoft office application produce clinical correspondences with audio transcription.
• To include communication to General Practitioners and other health professionals, clinical letters, notes and discharge summaries
• Respond to telephone calls from anxious and distressed patients taking messages and resolving problems when possible, in a professional and competent manner
• Arrange and service meetings as required.
• Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes if necessary.
• Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
• Opening and dealing with incoming correspondence as appropriate. Photocopying , general office duties and the use of PAS (Patient Administration System) when necessary.
• Maintain comprehensive office systems ensuring prompt access to information.

The successful applicant will be a strong completer-finisher and team player and will have a strong consistent focus on producing high quality work.

Working for your organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Hospital Transformation Programme (HTP)

As part of our long-term vision to improve patient care and service delivery, our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience.

We are actively recruiting and want applicants to be aware that successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues.

Full details of HTP can be viewed on theHospital Transformation Programme Webpage