Partner Experience Team Lead

DELIVEROO; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading food delivery company based in Manchester is seeking an experienced New Partner Experience Team Lead who is fluent in Italian and English. The successful candidate will be responsible for managing a team of Italian-speaking agents, overseeing onboarding processes, and ensuring restaurants are successful with their new partnerships. This role offers great benefits, a competitive compensation package, and an exciting working environment. Join us in transforming the way the world eats.

Benefits

Competitive salary

Free Deliveroo Plus

25 days annual leave plus bank holidays

On-site gym

Learning and development opportunities

Qualifications

• 2+ years management experience.
• Native or fluent in Italian and English.
• Experience in account management or customer service desirable.
• Work to targets with a get up and go attitude.

Responsibilities

• Responsible for the daily oversight of a team of New Partner Experience Agents.
• Coaching the team to develop skills and managing team attendance.
• Developing and refining important onboarding processes.
• Ensuring your team hits agreed goals.

Skills

Management experience

Fluent in Italian

Fluent in English

Account management experience

Customer service experience

Target-driven attitude

Job description

New Partner Experience Team Lead – Italian Speaker

Job ID: EV3038

Commercial

Manchester - Main Office

Permanent

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As a New Partner Experience (NPX) Team leader you will manage a team of Italian speaking New Partner Experience agents, working to get new restaurants running on Deliveroo, and growing their order volume.

You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the EU Head of New Partner Experience and will work in the Manchester office on a hybrid basis.

Responsibilities

• Responsible for the daily oversight of a team of New Partner Experience Agents
• Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
• Work together with other Team Leads
• Ensure your team hit agreed goals, establishing a performance management framework for your team
• Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Required skills

• 2+ years management experience
• Native or fluent in Italian and English
• Experience in account management or customer service desirable
• Work to targets with a get up and go attitude

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.

A competitive and comprehensive compensation and benefits package

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Up to 5% matched pension contributions

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

Other Benefits

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

Work Life

• Maternity, paternity and parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions