Network Operations & Support Engineer (24/7)

BT Ireland; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Ipswich is looking for a Delivery, Operations & Support Engineer. This role focuses on maintaining the UK network and ensuring excellent customer service during incidents. You will leverage your technical knowledge to diagnose issues and work collaboratively with multiple teams to enhance service quality and operational efficiency. Candidates should have relevant accreditations and a commitment to personal development, making this an exciting opportunity in a transforming infrastructure sector.

Benefits

BT Pension scheme

Family leave support

Private virtual GP appointments

World-class training opportunities

Share saving schemes

Qualifications

• Strong technical knowledge of service areas and SLAs.
• Ability to diagnose and resolve network/service issues.
• Experience in providing proactive communication during incidents.

Responsibilities

• Manage and maintain BT’s UK Network.
• Provide timely updates during incidents to customers.
• Collaborate with teams for service improvements.

Skills

Customer service

Technical knowledge

Collaboration

Problem-solving

Education

CCNA / NRS1 or equivalent

Job description

A leading telecommunications company in Ipswich is looking for a Delivery, Operations & Support Engineer. This role focuses on maintaining the UK network and ensuring excellent customer service during incidents. You will leverage your technical knowledge to diagnose issues and work collaboratively with multiple teams to enhance service quality and operational efficiency. Candidates should have relevant accreditations and a commitment to personal development, making this an exciting opportunity in a transforming infrastructure sector.